Delighting customers!

When faced with their next purchase decision, whose product or service is a customer most likely to buy? Will it be yours this time or again competitors? A customer is 4 times more likely to buy from a competitor if the problem is service related vs. price or product related. (Bain & Co.) 33% of consumers would recommend a brand that provides a quick but ineffective response. (Nielsen-McKinsey)

We can help with this work out program to ensure your key and critical processes are;
• Creating business and customer value add
• They all innovative and open to change and development
• Their efficiency % is align with industry benchmarks and meet customer expectations

You can improve customer value through key processes, you can lean your processes, and you can do all without being quality, lean six sigma or process improvement specialist.

Key agenda topics of workshop
- Process definition and mapping
- Process performance measurements ( sigma level, customer value and efficiency)
- Value stream mapping and analysis ( vs. critical customer expectations)
- Quick wins, improvement and next steps/action plan