Measure & Analyze

Principals at this phase are;
Measure everything…make everything measurable
Remember GIGO ( garbage in garbage out)
Be realistic, rational, pragmatic and use sniff test as well
Look always for “quick wins”

Need to explore:
• Where data is coming from?
• What is current process performance measurements?
• What is current process customer value percentage?
• What is sigma level and efficiency figures of the process?

Review and analyse all key findings carefully, clarify root causes and find out what to improve. Then move to improve & implementation phase.