Define
Edward de Bono said, “you cannot dig a hole in a different place by digging the same hole deeper”, means;
most of the times we can not solve the issue because, we are looking at wrong place and again most of the time, issue is not about solution quality it is about trying to solve wrong problem. Therefore to define the problem clearly is critical as problem itself.
Lean Six Sigma discipline and tolls help us work in details of:
• voice of customer analysis, understand critical and common requirements of customers, how to improve customer value
• voice of business, clarify implications of opportunity and/or issue
• current process mapping, visualizing current process
• critical to quality, evaluate all findings vs. financials and strategy
So, GDApartner approach is similar, looking to clarify and define picture before to start. Then assign team, required resource, other details and to move next phase, Measure and Analyse.
